8×8 cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact center and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations.
8×8 is a leading provider of global cloud communications and customer engagement solutions with over a million business users worldwide. 8×8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee.
8×8 Virtual Contact Center for Salesforce
By combining the power of Salesforce Service Cloud or Salesforce Sales Cloud with 8×8 Virtual Contact Center, your business can radically improve how customers are served. 8×8 and Salesforce have partnered to provide a cloud-based integration that combines the strengths of the two products out-of-the-box. Instead of requiring months of integration services, start serving your customers better in days!
8×8 Communications Cloud
The 8×8 Communications Cloud™ combines unified communications, team collaboration interoperability, contact center and real-time analytics in a single open platform that integrates across clouds, applications and devices, eliminating information silos to expose vital, real-time intelligence.
8×8 easily and seamlessly connects employees, customers and applications to improve business performance for enterprises across the globe. Results-driven companies rely on the 8×8 Communications Cloud to reduce complexity and cost, improve individual and team productivity and performance, and enhance the overall customer experience.
MOBI is a cloud-based managed mobility service provider that found itself limited by an on-premises phone system. Advanced features such as call recording were not readily available, and call quality was sometimes poor. The company was also vulnerable whenever severe weather struck or the building lost power. MOBI’s management decided to follow their own business model and move communications to the cloud. Now a combined 8×8 contact center and phone solution from 8×8 provides the advanced features MOBI needs—and ensures business continuity whenever disaster strikes.